42agent.com FAQ

42agent.com Frequency Ask Questions.

Why is it cheaper to use taobao agent?
Firstly, we provide you a large discount for international shipping, which is almost impossible to get if you buy on your own. Secondly, if you buy differen...
Wed, 12 Dec, 2018 at 4:49 AM
Do you ship to all countries in the world?
If I can't find my country in the international shipping fee list, does it mean that you can't deliver parcels to my county? No, by EMS, DHL, TNT a...
Wed, 12 Dec, 2018 at 4:48 AM
How can I pay after I submit my order?
You have no access to the payment page at the time you submit your order. We need to check with the seller first if your desired items are available. If the...
Wed, 12 Dec, 2018 at 4:47 AM
Can I combine shipping for different taobao sellers?
Yes, we can do that, and you only need to pay one international shipping fee. On the contrary, we could also deliver your items to different address per you...
Wed, 12 Dec, 2018 at 4:46 AM
Is there any product that I can't buy?
In fact, you can buy almost all kinds of products from Taobao or any other Chinese online store, but we reserve the right to reject some products judged &qu...
Wed, 12 Dec, 2018 at 4:46 AM
Do you guarantee items quality?
Sorry, we are not responsible for that since we do not sell products. We are only agent assisting you to buy and deliver the items, so we have no control ab...
Wed, 12 Dec, 2018 at 4:45 AM
Can you tell shipping cost before my first payment?
We can tell the exact first payment, but sorry, we can not tell exact shipping cost before we receive the items, as the international shipping fee is based ...
Wed, 12 Dec, 2018 at 4:45 AM
Why I can not pay with Paypal for some orders?
If you find your order with no option of Paypal payment, then there must be some items in your order which contains items violate intellectual property righ...
Wed, 12 Dec, 2018 at 4:37 AM
Why it takes long for some products to arrive?
Kinds of reasons contribute to this. Firstly, some sellers locate near to us, some are far away. Secondly, some sellers send order soon after our payment, s...
Wed, 12 Dec, 2018 at 4:35 AM
How long can I track my package after you ship it?
For EMS, you can track it the same day we ship it. For Singapore airmail, you can track it in about 3 days after we ship, as the parcel will be sent to Sing...
Wed, 12 Dec, 2018 at 4:34 AM