42agent.com FAQ

42agent.com Frequency Ask Questions.

Can I change order before the 1st payment?
 Yes, here is the steps: 1. Goto the order manage page. 2. Click the "Action" button, choose "Edit Order" option: 3. From the...
Wed, 12 Dec, 2018 at 4:27 AM
What is EORI?
EORI - General EORI number = Economic Operators Registration and Identification number. All Economic Operators that are based and active in the Euro...
Wed, 12 Dec, 2018 at 4:28 AM
Why the item color is different from taobao?
Some taobao sellers may use photo optimizer to make their site pictures more beautiful, lighter or darker, to draw attention from customers. Another reason ...
Wed, 12 Dec, 2018 at 4:28 AM
Will you charge extra service fee if I need help?
No, all help is free of charge, no extra service fee. We can help you negotiate with sellers for any problems, such as change for size, change for color, or...
Wed, 12 Dec, 2018 at 4:29 AM
Can I buy items by myself and need you to ship to me?
Yes, you can. And hope this blog for your reference. https://www.42agent.com/blog/2017/07/27/tips-on-international-shipping-service/ Best Regards, ...
Wed, 12 Dec, 2018 at 5:05 AM
Can you refund the out of stock items after my payment?
Yes, we will refund you all fees if your item is out of stock after the 1st payment, including items cost+ domestic fee+ our service fee, and will deduct th...
Wed, 12 Dec, 2018 at 5:02 AM
Will you charge extra fee to help me with item problem?
No, all help is free of charge, no extra service fee. We can help you negotiate with sellers for any problems, such as change for size, change for color, or...
Tue, 20 Oct, 2015 at 4:12 AM
Will you be responsible for the customs fee I was charged?
Sorry, we will not be responsible for the customs fee. However, we can help to declare the items value less to help you avoid customs fee or reduce it. Cust...
Wed, 12 Dec, 2018 at 5:02 AM
Why item is out of stock while I can see it on taobao?
For most taobao shops, their inventory records are not precise at all. They can write any records at will to attract customers. Besides, many sellers are ag...
Wed, 12 Dec, 2018 at 5:01 AM
Can you combine my different orders for shipping?
Yes, we can combine different orders, so that you will pay only one international shipping fee. Best Regards, 42agent team
Wed, 12 Dec, 2018 at 5:01 AM